Contact us with eConsult
You can contact a doctor, nurse or other healthcare professional online using a website called eConsult.
Urgent appointments
On the day appointments are for new urgent medical problems or conditions that have only been present for a short time (no more than a few days) and need prompt treatment. If your medical condition is genuinely urgent, you will be helped as quickly as possible either by advice over the phone or by being given an urgent appointment at the surgery on the day that you call.
Using on the day appointment for matters that are not urgent means that other people have to wait longer to be seen.
To request an urgent appointment for today:
- phone us on 020 8764 2666
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
Routine appointments can be booked to deal with ongoing problems or problems that are not urgent, up to 2 weeks in advance to see a GP. We are unable to guarantee a consultation with a specific doctor.
Nurse appointments are bookable up to one month in advance with limited same day availability.
To request a routine appointment in advance during opening times:
- use eConsult
- phone us on 020 8764 2666
- use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Enhanced access
We offer early morning appointments on Tuesdays (from 7am to 8am) and late evening appointments on Wednesdays (from 6:30pm to 8pm). Please ask reception for further details book or check your patient online appointments for the locally extended hours. Nurses also provide extended hours.
Hub appointments on evenings and weekends
We offer routine and on the day appointments on Fridays between 5pm and 8pm and Saturdays 9am to 5pm at our hub practices, which is an extension of our services here at Tamworth House medical centre. These are appointments for both GP’s and nurses which can be booked up to a week in advance. The hub locations are at Wide way medical centre and Figges Marsh Medical Centre.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system: Patient Access
- phone us on 020 8764 2666 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Home visits are made to patients the doctor consider to be too ill or immobile to come to the surgery. Requests should be made, if possible, before 10:30am giving the receptionist as much information as you can to assist the doctor in deciding the degree of urgency.
