We try to provide the best service possible for our patients. There may be rare occasions when a patient feels we have not fulfilled their expectations. In these situations we appreciate feedback on any shortcomings so that we can try to improve. If a patient feels it necessary to complain about the level of service this should be in writing to the Practice Manager.
In most circumstances patients would expect to receive a full response within ten working days of our receipt unless the matter requires further investigation in which case we undertake to keep our patients updated of progress.
If you feel you cannot raise your complaint with us or you are dissatisfied with the result of our investigation. You can contact NHS England:
Tel: 0300 311 2233 (free national number) Email: England.firstname.lastname@example.org
If you have a comment or suggestion to make on the way the practice is run or how we can improve the service, please click here to complete the online form.